Terms of service
These Terms of Service govern your access to and use of HomeGrip.shop and your purchase of products offered by HomeGrip. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.
1. Online Store Terms
By using HomeGrip.shop, you confirm that you have the legal capacity to enter into transactions under the laws applicable to you or that you are using the website with appropriate authorization.
You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, colors, and other information.
However, colors and appearance may vary slightly depending on screen settings, lighting, manufacturing variations, or other factors. Where dimensions are provided, minor reasonable variations may occur.
3. Pricing and Availability
Product prices and availability may change without prior notice. The price displayed at checkout at the time an order is placed will generally apply to that transaction, subject to correction of obvious errors where permitted by applicable law.
We reserve the right to modify or discontinue products and promotions at any time.
4. Orders
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, pricing errors, product availability issues, or misuse of our services.
If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued.
5. Payments
Customers must provide current, complete, and accurate billing and payment information when placing an order.
Payments may be processed through third-party payment service providers. Their separate terms and privacy practices may apply to payment processing.
6. Shipping
HomeGrip offers free worldwide shipping. Our standard estimated delivery time is 7–10 days.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including customs procedures, carrier disruptions, severe weather, local delivery conditions, or other logistical events.
Please refer to our Shipping Policy for additional information.
7. Returns and Refunds
Eligible purchases may qualify for free returns and refunds within 30 days of delivery.
All return requests are subject to our Return & Refund Policy, which forms part of these Terms.
8. Intellectual Property
The content made available through HomeGrip.shop, including our store name, original written content, branding elements, graphics, website layout, and other proprietary materials, may be protected by intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected content without appropriate authorization.
9. Third-Party Services
Our website may use or integrate services supplied by third parties, including payment processors, shipping providers, analytics services, or Shopify-related technologies.
HomeGrip is not responsible for third-party websites or services outside our reasonable control.
10. Prohibited Uses
You may not use our website to:
- Violate applicable laws or regulations.
- Submit false or misleading information.
- Attempt unauthorized access to our systems.
- Distribute malware or harmful code.
- Interfere with website security or functionality.
- Engage in fraudulent transactions.
- Infringe intellectual property or other legal rights.
11. Limitation of Liability
To the maximum extent permitted by applicable law, HomeGrip will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or restrict rights or liabilities that cannot legally be excluded or restricted.
12. Governing Law
These Terms will be interpreted in accordance with applicable laws and regulations, including applicable laws of Ontario, Canada, subject to any mandatory consumer protection rights available in the customer's jurisdiction.
13. Changes to These Terms
We may update these Terms periodically to reflect changes to our operations, services, legal obligations, or business practices. The latest version published on HomeGrip.shop will apply from its stated effective date.
14. Contact
Questions regarding these Terms may be sent to support@HomeGrip.shop or directed to:
HomeGrip, 440 St Clements Ave, Toronto, ON M5N 1M1, Canada
Phone: (866) 915-9423