Refund policy
At HomeGrip, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, we offer free returns and refunds within 30 days in accordance with the terms described below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order. Requests submitted after the 30-day period may not be eligible for return or refund.
To qualify for a return, the item should generally:
- Be in its original or substantially unchanged condition.
- Include the original components and accessories supplied with the product.
- Not show signs of misuse, intentional damage, or improper handling.
- Be accompanied by valid proof of purchase from HomeGrip.shop.
We reserve the right to review returned merchandise before approving a refund.
2. Free Returns
HomeGrip provides free returns for eligible products within the 30-day return period. Customers should contact our support team before sending an item back.
Please do not return products to our business address without first receiving return instructions from our customer support team. The appropriate return destination may differ depending on the order and fulfillment location.
3. How to Request a Return
To begin a return, contact us at support@HomeGrip.shop and provide:
- Your full name.
- Your order number.
- The email address associated with the order.
- The product you wish to return.
- A brief explanation of the reason for your request.
If an item arrives damaged, defective, or incorrect, photographs of the item and packaging may be requested to help us evaluate and resolve the issue.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
After reviewing the information provided, we may offer an appropriate resolution, which may include a replacement, return, or refund.
5. Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.
7. Exchanges
If you would like a different product, size, or variation, contact our customer service team. Depending on product availability and order circumstances, we may provide return and reorder instructions rather than processing a direct exchange.
8. Contact Us
For questions about returns or refunds, contact:
HomeGrip
440 St Clements Ave, Toronto, ON M5N 1M1, Canada
Email: support@HomeGrip.shop
Phone: (866) 915-9423
Website: HomeGrip.shop