Shipping policy
At HomeGrip, we aim to make ordering practical home essentials simple and convenient, wherever you live.
1. Free Worldwide Shipping
We provide free shipping to customers worldwide on orders placed through HomeGrip.shop.
There is no standard shipping charge for eligible orders, regardless of the destination.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on destination, carrier operations, customs procedures, local holidays, weather conditions, and other circumstances outside our reasonable control.
3. Order Processing
Orders are reviewed and prepared for fulfillment after successful order and payment confirmation.
Customers are responsible for providing complete and accurate delivery information. Incorrect or incomplete addresses may result in delays or unsuccessful delivery.
If you notice an error in your shipping information after placing an order, please contact support@HomeGrip.shop as quickly as possible.
4. International Orders
We ship worldwide. International orders may be subject to local customs procedures, import regulations, taxes, duties, or other governmental requirements depending on the destination.
Where applicable, customers are responsible for complying with their local import requirements unless otherwise stated during checkout or required by applicable law.
5. Tracking
Where tracking is available, tracking information may be provided after the order has been dispatched.
Tracking updates can sometimes take additional time to appear after shipment, particularly during international transit or carrier handoffs.
6. Delivery Delays
Although we aim for delivery within 7–10 days, occasional delays may occur because of circumstances beyond our reasonable control.
If your order appears significantly delayed, contact us with your order number so our customer support team can assist you.
7. Lost or Damaged Packages
If your order arrives damaged or appears to have been lost during transit, contact us at support@HomeGrip.shop.
Please provide your order number and relevant details. Photographs may be requested for products or packages that arrive damaged.
8. Contact Us
For shipping questions:
HomeGrip
440 St Clements Ave
Toronto, ON M5N 1M1
Canada
Email: support@HomeGrip.shop
Phone: (866) 915-9423
Website: HomeGrip.shop